Effective May 9, 2025
Our Privacy Policy has been updated.
Your Privacy Matters
Maia's mission is to connect the world's learners to allow them to be more knowledgeable and successful. Central to this mission is our commitment to be transparent about the data we collect about you, how it is used and with whom it is shared.
This Privacy Policy applies when you use our Services (described below). We offer our users choices about the data we collect, use and share as described in this Privacy Policy, Cookie Policy, Settings and our Help Center.
Introduction
1. Information We Collect
- • Full Name, Email, Phone Number
- • Date of Birth (for age verification and COPPA compliance)
- • Login Credentials (when creating an account)
- • Educational Progress and submitted content
- • IP address, device information, browser type
- • Pages visited and usage behavior
- • Cookies and tracking technologies (see Cookie Policy)
- • Social login information (e.g., Facebook, Google)
- • Public databases and marketing partners
2. How We Use Information
We use your data to:
- • Create and manage your Maia account
- • Provide and improve our educational services
- • Communicate with you (e.g., updates, responses, offers)
- • Comply with legal obligations
- • Protect user safety and platform security
3. Legal Basis for Processing (for EU/UK Users)
Our processing is based on:
- • Your consent
- • Performance of a contract (e.g., providing services)
- • Legal obligations (e.g., child data protection)
- • Legitimate interests (e.g., analytics, product improvement)
4. Children's Privacy
We comply with COPPA and PDPA. Children under 13 (or the applicable minimum age in your jurisdiction) must have verified parental consent to use Maia. We do not knowingly collect personal data from children without such consent. If we learn that we have inadvertently collected such data, we will take steps to delete it promptly.
5. Sharing Your Information
We may share your data with:
- • Educational partners, instructors, and coaches
- • Cloud service and analytics providers
- • Payment processors (for paid services)
- • Legal authorities (when legally required)
6. International Transfers
Your data may be processed in countries outside your own, including those that may not have the same data protection laws. To ensure your data remains protected, we implement safeguards such as Standard Contractual Clauses (SCCs), data processing agreements, and technical measures in accordance with applicable laws.
7. Data Retention
We retain data only as long as necessary for educational, legal, or contractual purposes. Inactive accounts may be deleted after 6 months of inactivity.
8. Your Rights
Depending on your location, you may have rights to:
- • Access and correct your personal data
- • Request data deletion
- • Object to processing
- • Withdraw consent
- • File complaints with data protection authorities
Requests can be sent to [email protected].
9. Security
We use encryption, access control, and secure cloud infrastructure to safeguard your data. However, no system is 100% secure.
10. Contact Us
For questions or requests: AdvanceresoningAI - Maia
Email: [email protected]
Address: Phuket, Thailand
11. Updates to This Policy
We may update this Privacy Policy. We will notify you via our platform or email. Continued use of Maia constitutes acceptance of any changes.